As a partner in continuity, we work for a wide range of customers and sectors: from industry to offshore, from logistics to agribusiness. We supply customers around the world, in some cases delivering to the fourth generation. What our customers have in common? The need for certainty.
Reliability of delivery, quality that is right, large stocks and a partner that thinks with you at every stage of the process. So you can deliver on your own promises. We contribute with our knowledge, stocks and reliability. We strengthen your business with total quality.
We are reticent about publicising the names of our customers. Not out of secrecy, but out of respect. Discretion is important in many sectors, for example because of competition or agreements within the chain. For this reason, we share some anonymised cases below. Recognisable real-life situations in which our products, service or custom solutions made the difference.
From rush delivery to specialist assembly. From a complex application to long-term inventory monitoring. Always in line with our philosophy of total quality: diligent, reliable and focused on continuity.
"Our business is all about speed and service. Louis Ruys aligns with that seamlessly. For fifteen years, we have benefited from speed, integrity and professionals who always think along with us. That’s what makes the difference for us and our customers."
"When I was given responsibility for purchasing in 2020, I soon came into contact with Louis Ruys. Communication is clear, agreements are kept and deliveries are smooth. The personal contact in particular makes cooperation efficient and enjoyable. That makes me a loyal customer."
"Louis Ruys has never let us down. Which means we can always keep on working. Their great strength is stock, especially in stainless steel. Their promise of continuity is completely true, as we see every day in practice."
"Excellent communication and availability. Urgent orders are no problem and quotes are processed quickly. That provides certainty."
"Louis Ruys are helpful, flexible and solution-focused. The strength of a family business without bureaucracy. For us, their certified products and quality are crucial. With fast delivery times and reliability, they make the difference every time."
"We have been working with Louis Ruys for over 25 years and particularly appreciate their reliability, technical expertise and partnership approach. Their high product quality and flexibility, especially in complex architectural cable solutions, make them an indispensable partner."
"We have been working with Louis Ruys for more than 40 years. Always quick service, friendly contact and ample stock. Orders run smoothly, even when they ship products directly to our customers. In short: a pleasant partner with short lines of communication and a solution-focused approach."
Challenge
Continuity is crucial. Customers rely on immediate deliveries, often under great time pressure. We recently had an urgent transport: an oversize load requiring lashing chains. Our own stocks turned out to be only half of what was needed.
Solution
Thanks to intensive contact with Louis Ruys, sometimes several times a day, we were able to act quickly. Within hours, Louis Ruys delivered the missing lashing chains directly from their warehouse. Our long-standing partnership and trusted lines of communication made it possible to act without delay.
Result
The transport left on schedule. This fulfilled our promise of speed and service to the end customer. The combined strength of inventory and flexibility provided continuity throughout the chain. A confirmation of why we have been working together for 15 years.
Challenge
A few years ago, rust developed on stainless steel wire ropes at a project. That was mainly a visual problem rather than a construction problem. It turned out not to be a simple issue, and we wanted to get to the bottom of it for the client.
Solution
Louis Ruys offered their complete support in addressing this. Over five years, we carried out joint surveys and quality checks. In the end, more frequent cleaning combined with a protective coating proved to be the solution.
Result
Thanks to their commitment and willingness to go beyond mere delivery, Louis Ruys showed they are a true partner in business. Support and expertise made the difference, with a satisfied customer in the end.
Challenge
A project in the UK required wire ropes for a 16-metre-high climbing structure. Speed was essential; the typical delivery times in the market were not adequate for the project's progress.
Solution
Louis Ruys delivered the required custom solution within 24 hours. Where others needed at least a fortnight, they were able to act immediately. High stock levels, flexibility and know-how meant the customer could be served with the desired speed.
Result
This experience showed how speed and quality go hand in hand at Louis Ruys. A unique achievement. It confirmed why we see them as a reliable partner, guaranteeing continuity for us and our customers.
Challenge
In the past, there were thousands of euros' worth of steel wire ropes with integrated electrical cables lying around in stock. With each order, a warehouse worker had to manually rewind and cut them. This was time-consuming and error-prone, so the client wanted to outsource to specialists.
Solution
Louis Ruys took over this task by stocking the necessary steel wire ropes. For each order, the wire ropes were precisely cut and immediately prepared for delivery. As a result, a risky and inefficient operation was removed from the client’s own process.
Result
Deliveries are smooth and flawless, while value for money is excellent. There is no more expensive stock on the company's balance sheet. A real win-win situation within a partnership.
Challenge
An internationally visible architectural project required an extremely precise and visually sophisticated solution involving stainless steel wire ropes. The time pressure was high and the technical requirements left no room for error.
Solution
Louis Ruys distinguished themselves through fast response times, technical expertise and their keen eye for architectural requirements. Working closely with our team, their advice on the choice of wire ropes and end connections was very valuable. Everything was delivered on time and ready to assemble.
Result
The project was delivered on time and to the highest quality standards. The stainless steel wire ropes fitted seamlessly within the overall architectural concept. For us, Louis Ruys is much more than a supplier: they are a strategic partner we want to continue working with globally.
Challenge
As a sole trader, the holiday season is always a challenge. Customers who operate 365 days a year rely on timely deliveries. Downtime is not an option, even when I am absent myself.
Solution
Louis Ruys make this easy by processing orders themselves and sending them directly to the end customer if required. I can easily place my order in their webshop, and they take care of the rest. This ensures uninterrupted deliveries, even during my absence.
Result
Whether the orders are large or small, everything is handled reliably and carefully. My customers continue to receive a complete service and I can take holidays with peace of mind. A practical partnership that ensures continuity for me and my customers.